MarketingGeekAustin

I just read about a great best-practice from Zappos.   During the training process they offer a chance for trainees to “opt-out” or “cash-out” and move on.  This helps Zappos maintain a energetic culture…”some people are just not can’t be the energizer bunny on the phone all day”.

More from the article:”Why? Because if you’re willing to take the company up on the offer, you obviously don’t have the sense of commitment they are looking for. It’s hard to describe the level of energy in the Zappos culture—which means, by definition, it’s not for everybody. Zappos wants to learn if there’s a bad fit between what makes the organization tick and what makes individual employees tick—and it’s willing to pay to learn sooner rather than later. (About ten percent of new call-center employees take the money and run.)”Link to full article 

I am going to suggest this to my telesales clients and colleagues.  Simple ideas are always the best…and most overlooked!